SHIPPING INFORMATION

Depending on what products are ordered, we ship from different fulfilment centres , based in E.U. countries  and India.

We will occasionally check the authenticity of our customers to prevent fraudulent purchases. If you have no trading history with us any order over €100 will be put on hold and you will be asked to provide proof of identity, your order will not be processed under any circumstances until this information is supplied. We will also ask for this information if your ordering pattern dramatically changes for example you have 10 previous orders each under €50 then you place an order to the value of €300, this is outside your normal ordering pattern and will cause a security check to be raised.

All orders will receive email updates, If you have not yet received an email then please check your junk mailbox as some emails seem to be directed there. You may also log in to your account and see the status of your order at any time.

Available on the download page when order has been processed in your account and forwarded to mail.

EU orders will normally arrive within a week. Non EU orders will take a little longer, the average shipping time is 3 – 12 business days but can take longer.

Currently we only offer shipping via the postal service as this proves to be the best method for our customers.

We can supply anything from 250mg, up to many kilograms of chemicals. Please contact us for a quote, if the amount you require is not listed.

No we do not supply free samples. You can buy samples from this website, at very reasonably prices. If you are a regular customer and require a sample with an order just send a message, a dispatcher would usually accommodate you if they are in a good mood.😊

No sorry…due to the nature of this business all sales are final. If you make a mistake, contact us immediately to cancel or amend your order, however…if we have already processed your order before dispatch, then we will not be able to amend it. There are no exceptions to this!

PAYMENT INFORMATION

We only accept certain credit & debit cards via our online 3D secure processing merchant, which is a quick and easy process. We will accept orders up to a value of €250 for payment by card. Any orders over €250…please select Bitcoin or Bank Transfer, as your payment method.

Note: credit & debit cards will warrant full identification, ID or License issued id may be required maching the information on the credit & debit card.

Usually takes 3 business days to mature when payment is initiated,

This is a question you need to call your card issuer for, We do not decline or accept payments your card issuer gives us the accept or decline status to all orders, If your purchase is international please note that some credit & debit cards are set up for domestic use only and will not allow international transactions however normally you can call your card issuer and authorise the payment.

We do accept Paypal for some  EU Countries ONLY.

I’m sorry, but we have fixed our prices to be extremely competative and have discount offers, from time to time. We are renound as a trusted, reputable research chemical vendor, and price our products based on quality. There are suppliers that offer inferior products…we can’t match these prices…sorry.